In recent times, hotels around the world have been assaulted with the innovation and creativity that has become the hallmark of the 21st century. From managers to structural designers, people are pushing the boundaries of what a typical hotel experience should feel like.
However, in the face of these innovations, it’s important to note that some things do not change. ‘Basic requirements’ are still basic requirements. And what customers around the world expect from their hotels are still essentially the same things
Security/Privacy: This is arguably the most important responsibility of a hotel to a client. People want to be assured that their safety is guaranteed, and in today’s world, they also want assurances that their privacy will be respected.
Cleanliness: Hotels should be clean, the alternative is both distasteful and disastrous. Special attention must be paid to maintain the highest standard of cleanliness regardless of anything.
Comfortable beds: Hotels are no longer traditionally regarded as a place to sleep when you are away from home, but this is still a very important part of the services that hotels render. It does nobody any good if a customer wakes up in the morning complaining of a back ache or a neck ache
Lighting/Power Supply: A poorly lit hotel is a no no. And if you stay in Africa, where power outages are a common occurrence, then it’s important that there is a standby power generator available 24/7.
Food Services: If you’re hosting vampires, you need to make provisions for blood. If you’re hosting human beings, you need to ensure you have adequate food services. Apart from this being an added source of revenue for the hotels, it’s also an important consideration for most people when booking a hotel. Affordable and excellent food service is guaranteed to improve a hotel’s rating.
Internet: We’ve talked about vampires. There’s also this: if you’re hosting human beings in the 21st century, you need to make provision for internet services. This is a big deal, a very big deal.
Innovation and creativity are always welcome. But any wise organisation innovates around already established practises.